Resident Technology Concierge
Technology help at your pace.
Friendly, one-on-one help with the phone, tablet, television, Wi-Fi and computer you already own. On site and by appointment, for residents of independent-living communities.
Call us 918-948-0350For residents
So your children or grandchildren are busy, but your technology doesn’t know or care. It acts up anyway. So who are you gonna call? Your Resident Technology Concierge, at your service.
Bring us your questions
- Phones and tablets
- Wi-Fi, printers and laptops
- Smart TVs and streaming
- Passwords and account lockouts
- Video calls, photos and apps
- Suspicious emails, texts and pop-ups
- Accessibility and device settings
- Everyday “How do I...?” questions
Help in your apartment
- Setting up a new phone, tablet, laptop, printer, or smart TV
- Connecting devices to Wi-Fi
- Streaming setup for TV services and devices
- Printer setup and troubleshooting
- Moving photos, contacts, and basic files to a new device
- Password and account access help
- Smart TV, remote, and basic home-technology help
- Basic device tune-up and settings assistance
- Help understanding what changed and what to do next
Good to know
- Friendly, one-on-one help, by appointment
- We explain things in plain language
- We never keep your passwords, PINs, card numbers or security codes
- We do not log in to bank or financial accounts, and we do not move money
Need help in your apartment? Call 918-948-0350 or email rtc@padevgroup.com to schedule service.
For communities
A better answer than “ask maintenance”
Residents increasingly rely on technology to stay connected, informed and independent. Everyday problems can quickly become frustrating, and those questions often land on staff who were never hired to be technology support.
The Resident Technology Concierge gives residents a trusted, scheduled resource for everyday technology while reducing the stream of tech questions that land on front-desk, activities, maintenance, and administrative staff.
How it works
- Residents reserve 20-30 minute appointments.
- PADev comes on-site at a scheduled recurring time.
- The community pays one predictable program fee.
Residents bring their device or question to the designated meeting area. The community chooses the recurring schedule. There is no sales pressure on residents, and larger in-apartment work is handled separately.
Why communities use it
- Adds a visible resident amenity
- Frees staff from informal tech support
- Helps residents stay connected to family
- Builds confidence with everyday technology
- Provides a trusted place to ask about scams
- Supports independence without adding headcount
- Creates recurring education opportunities
A useful side benefit
Your activities team gets a steady source of relevant class topics: scams, smartphones, streaming, passwords, photos, video calls and safe use of AI.
Optional additions
Short resident classes, scam-awareness talks, scheduled in-apartment service, new-device setup, and larger technology projects can be added separately.
Start with a 90-day pilot
A low-risk way to test resident demand and staff impact. Fixed cost. No long-term commitment.
2 hours on-site every other week for 90 days. Six scheduled visits, up to four resident appointments per visit, approximately 12 on-site hours.
Included
- A recurring on-site Resident Technology Concierge session
- 20-30 minute resident appointments managed by the community or a shared signup sheet
- Help with phones, tablets, computers, printers, Wi-Fi, streaming, video calling, passwords, settings and general “how do I” questions
- Basic scam and suspicious-message review
- A brief visit summary: number of residents helped and common issue categories
- One 30-minute “Scam Check” resident talk during the pilot
- End-of-pilot review with recommendations for an ongoing schedule
Success measures
- Resident participation and repeat use
- Resident and staff satisfaction
- Types of issues resolved
- Estimated reduction in technology questions directed to staff
After 90 days
PADev and community leadership review usage and decide whether to stop, repeat, or move to a recurring monthly program. A typical ongoing program can be tailored from 2 to 8 on-site hours per month based on actual demand.
Scope and boundaries
Clear expectations protect residents, the community, and PADev.
Designed for
- Everyday personal technology assistance and education
- Resident-owned consumer devices and services
- Clear, step-by-step guidance that helps the resident understand what was changed
When an issue needs more time
If a resident request cannot reasonably be completed during the appointment, PADev can explain next steps. With community approval, separate resident-paid or facility-paid work may be scheduled under a separate scope and price.
Not included
Talk to us
The phone is the quickest way to reach us.
PADev Group
Tulsa, Oklahoma